Your Privacy at Lion Coffee
We value the trust you place in Lion Coffee, and we want you to be aware of the safeguards we
have in place to respect your privacy. The below policy tells you about the information we gather
about you and how we use it. If you have any questions or concerns about our privacy policy,
please contact us at myprivacy@LionCoffee.com.
Types of personal information we may gather
Lion Coffee gathers personal information from you in order to provide superior service,
communicate offers on merchandise and services which we believe will be of interest to you,
customize our communications to you, administer our business, and improve your shopping
experience. The following are examples of the personal information we gather from you.
* Purchases — When you place an order, you give us your name, address, phone number
and/or e-mail address plus payment information.
* Non-Purchases — There may be instances when you are not making a purchase at Lion Coffee
and you give us your name, address, phone number and/or e-mail address, and where
applicable, payment information, or when somebody else gives us your name, address, phone
number and/or e-mail address, and where applicable, payment information. Some situations
when this may occur are when you return or exchange merchandise, receive a gift from Lion
Coffee or enter a contest or participate in a promotion or survey sponsored by LionCoffee.
* Personal Shopping Account – If you create a Personal Shopping Account with us so that you
may place orders more conveniently, you authorize us to store your name and shipping address
(es), and payment information.
* Catalog requests — We need your name and address in order to mail you a catalog. We also
require a phone number or e-mail address so that we can contact you in the unlikely event there
is an error in your address or other delivery problem. To stop receiving catalogs, simply call 1-
800-338-8353 or e-mail websiteinquiry@lioncoffee.com
* E-mail updates — When you subscribe to receive Lion Coffee e-mail updates featuring
exclusive offers (like free shipping), product news, special discounts, contest announcements
and more, we require your e-mail address. You can unsubscribe anytime.
* Online services — Several of our optional services involve storing personal information.
How we use personal information
We ask you for certain kinds of personal information in order to provide you with the services you
request and to process and deliver your order. We also may use your personal information to
provide you with customized communications and keep you updated on the latest promotions or
products that may interest you.
In addition, our site utilizes “cookies.” Cookies do not gather any of your personally identifiable
information. They do allow us to provide you with a more personalized shopping experience and
enable you to fully interact with and complete your transaction on our site.
Lion Coffee shares its customer information with its affiliated companies, including Royal Kona
Coffee. We also may share your information with our business partners (below) in order to
provide you with certain services. Finally, we do make our mailing list available to carefully
screened companies whose products or services might interest you. If you prefer to have your
name withheld, please call us toll-free at 1-800-338-8353 or send an e-mail to
websiteinquiry@LionCoffee.com
In addition, Lion Coffee cooperates in advertising member networks with other consumer entities
where we may communicate your personal information so that select members may inform you
about products or services that might interest you. If you prefer to have your name withheld,
please call us toll-free at 1-800-338-8353 or send an e-mail to websiteinquiry@LionCoffee.com
For more about your privacy at LionCoffee, please call us toll-free at 1-800-338-8353 or e-mail
us, including your name and mailing address, at myprivacy@LionCoffee.com
Along with respecting your privacy, Lion Coffee diligently strives to keep your personal
information safe and secure. (Please see our Security Policy.)
What are cookies?
“Cookies” are small data files that one of our servers sends to your computer via your Web
browser when you connect with our Web site. Their primary function is to help us remember you
by tracking your browsing sessions, which enables us to collect non-personally identifiable
information (such as your IP address, browser type, and domain name, etc.), and provide you
with a more relevant shopping experience.
How we use cookies
We use cookies to help process your order through our website and to provide you with a
personalized shopping experience. To place an order and complete your transaction on
LionCoffee.com, you must have “cookies” enabled on your Web browser. (If you don’t want to
enable cookies but would like to place an order, please call us toll free at 1-800-338-8353.) You
must also have cookies turned on in order to create a personal account on LionCoffee.com and
to access that online account, and to use several of our personalized services such as My Virtual
Model™.
Cookies also help us:
• determine which features and tools you use, and which pages you visit on LionCoffee.com
• remember which items you’ve placed in your shopping bag
• enable you to checkout faster if you’ve created an account with us
In addition, we use cookies to provide you with advertisements and promotions across various
other websites from Lion Coffee based on your web browsing behavior and to similarly allow
other entities, in which you may be interested, to provide you with their advertisements and
promotions across various other websites. If you would like more information about this specific
practice or would like to opt out of participating in this particular practice, please click here.
If you have any concerns about leaving cookies on your computer for extended periods, you can
delete them using your browser preferences or privacy menus.
Mailing List Preference
If you do not want to have your name shared with non-affiliated companies, or if you no longer
wish to receive Lion Coffee catalogs or e-mails, please call 1-800-338-8353. You can also
contact us via e-mail at websiteinquiry@LionCoffee.com Please include your name and mailing
address in the message. If you would like to no longer receive e-mails from Lion Coffee, please
unsubscribe or click on the “unsubscribe” link included in all e-mails sent by Lion Coffee
Children’s Privacy at Lion Coffee
Lion Coffee does not sell products for purchase by children. We sell children’s products for
purchase by adults. If you are under 18, you may use our website with the involvement of a
parent or guardian. Moreover, Lion Coffee is concerned about the safety of children.
Occasionally, Lion Coffee may conduct promotions or contests that allow children under the age
of 13 to participate. In those instances, we will use reasonable efforts to obtain verifiable
parental consent before collecting any personally identifiable information from these
participants. Rest assured that LionCoffeed will never knowingly request personally identifiable
information from anyone under the age of 13 without making reasonable efforts to obtain
verifiable parental consent. In addition, LionCoffee will not condition a child’s participation in an
event on the provision of more personal information than is reasonably necessary to participate
in the activity, and Lion Coffee will not sell that information and will only use that information in
the manner that we disclose in the promotion or contest.
In those instances where LionCoffee collects personal information from a child, that child’s
parents or guardians will have the ability to review the information provided by their child by
sending an e-mail message to myprivacy@LionCoffee.com or to the e-mail address listed on the
Lion Coffee Web page that collected their child's information. Parents or guardians may also
request that Lion Coffee not make contact with their child. If such a parental request is received,
LionCoffee will make all reasonable efforts to make sure that no communications are sent to the
child.
Your Information is Secure at Lion Coffee
We go to great lengths to keep your financial information private and safe. All credit card
transactions occur in a secure area of our site, to protect you from any loss, misuse or alteration
of information collected. If that security were ever breached, it would cost you nothing — so you
can buy online with confidence.
If you have additional questions regarding security at Lion Coffee, please call us toll-free at 1-
800-338-8353 or e-mail us, including your name and mailing address, at mysecurity@LionCoffee.
com
Your financial information is safe
We use Secure Socket Layers (SSL), the industry standard in transferring information to process
your orders. The SSL encrypts, or translates, your order information into a highly difficult to
decipher code, which is processed immediately. In addition, we employ an outside company to
"audit" our security and make sure it is trustworthy.
Your transactions are secure
When you've finished shopping and begin the checkout process, you will move into the secure
area of our site. A warning window may pop up to notify you that you are entering this "safe"
area. Once you've entered, the page address (URL) will change from http to https, to let you
know you are in a secure area. Also, a key or a closed lock will appear in the lower left hand
corner of your screen to notify you of this change. You will remain in this secure zone for the
entire checkout process. In addition, you may consult the rules established by your browser to
learn about other possible features that indicate that you are on a secure internet page.
Your transactions are guaranteed
We guarantee that your transactions are secure when you place an order through the Lion
Coffee site. In the unlikely event that anything happened with your credit card transaction, you
would have no liability for any charges relating to that transaction. Here’s how it works: The Fair
Credit Act states that your credit card company can only hold you liable for up to $50 in
fraudulent charges to your credit card account. So that it will cost you nothing, Lion Coffee will
cover any amount up to $50 billed to you by your credit card company for any unauthorized
charges to your account, if those charges result from an order you’ve placed on our secure
server. Remember to promptly notify us and your credit card company of any fraudulent charges
and follow the procedures relating to fraudulent charges outlined in your credit card agreement
in order to get this protection. We'll work with your card company to minimize hassle for you. It's
Guaranteed. Period.®
Terms of Use
By accessing or using any features on Lion Coffee, you agree to be bound by these terms of
service. We may periodically change these terms without providing prior notice. So, we
recommend that you read these terms carefully each time you use this website.
Disputes
Applicable Law
Any dispute relating to the LionCoffee.com website or use or inability to use the LionCoffee.com
website (collectively, “Dispute”) will be governed by the laws of the State of Hawaii, without regard
to (i) its conflict of law provisions, (ii) the 1980 United Nations Convention on Contracts for the
International Sale of Goods, or (iii) any provision of the Uniform Computer Information
Transaction Act as it may be enacted in Wisconsin or any other jurisdiction. Lion Coffee will not
be liable for and you may not recover consequential, punitive, special, incidental, and/or indirect
damages from any claim relating to your use of the LionCoffee.com or other affiliated sites
website.
Mandatory Arbitration
Any Dispute shall be submitted to confidential arbitration in Honolulu,Hawaii, except that, to the
extent you have in any manner violated or threatened to violate our intellectual property rights,
we may seek injunctive or any other appropriate relief in any state or federal court in the State of
Hawaii, and you consent to exclusive jurisdiction and venue in such courts. Arbitration of any
and all Disputes shall be conducted in accordance with the American Arbitration Association
rules with a three judge panel. The arbitration award shall be binding and may be entered as a
judgment in any court of competent jurisdiction.
No Class Actions
To the fullest extent permitted by applicable law, no arbitration under these terms shall be joined
to an arbitration involving any other party subject to these terms, whether through class
arbitration or otherwise.